Have you ever wondered how we get our product from our yard to yours?
I decided to find out first hand exactly what goes into getting our products from point A to point B and let me tell you, it was quite the adventure!
The ENTIRE process begins with a phone call, or a visit to our office where we take your order and schedule your delivery.
After that, Wes our yard manager selects the right truck for the job and loads it up. On this day we were delivering Shavings mix that is always kept dry despite the incessant Oregon rain.
I started out my morning grabbing my coffee and teaming up with one of our experienced drivers, Gabe.
I am a short woman so navigating myself up and into the truck was an adventure in itself! We use several different kind of trucks here. For this trip Gabe and I would be heading out in the T300 push-out truck.
It was a typical Oregon morning – foggy and damp, but Gabe navigated the winding country roads like the seasoned pro he is – and we headed to the stables for delivery!
Although I see our trucks each day at work, being inside one really showed me just how big they are. I climbed out of the truck and watched as Gabe backed up into the right spot to dump out the shavings for their horse stalls.
A horse nearby seemed rather unimpressed with our arrival. I however, saw all the work that goes into unloading. Gabe had to back the truck to the right spot, then uncover the top of the truck to expose the shavings.
After that, he hopped back in the cab and dumped it carefully into the stall. After making sure all the product was out of the truck we dropped off the invoice and before I knew it we were back on the road.
The entire process took less than one hour. Our customer was happy with our product. We had dropped it off in the right spot so she could access it easily, and then we arrived back at “headquarters” safely.
I think it is also safe to say the horses were pleased as well.
Of course it's not always that easy. Sometimes there is mud, trucks get stuck, or there is a driveway that is so narrow that only with precise skill and experience can we get through (then out again!).
But one things that happens EVERY time is this: the process of delivery is always carried out with care, safety and attention to detail. Each employee here does everything they can each day to provide the best service and product for our customers!
Here's to many more happy customers (and horses) in the New Year!